Resident FAQs

Monday-Friday, 9 AM - 5 PM.

Log into your online portal to pay your rent. If you are not yet registered, please create an account here!

Please submit a maintenance request through the tenant portal. 

1. From the Home or Maintenance tab, click Request Maintenance.
2. Enter a detailed description of the issue, upload one or more photos of the item needing attention, give the property manager permission to enter with their key, then click Submit Request.

Any modifications to your rental unit must be approved by your landlord or property management company. It is important to obtain written permission before making any changes.

 In case of an emergency, such as a fire, flood, or other immediate threat to your safety, contact emergency services immediately. Notify your landlord or property management company as soon as possible to report the incident.

Subletting is generally not permitted without prior written consent from the landlord. Please review your lease agreement or contact our office for further clarification.

To renew your lease, contact your landlord or property management company to discuss your options. It is important to review the terms of the new lease agreement before signing to ensure you understand the terms and conditions.

 As a tenant, you have certain rights protected by law, including the right to a safe and habitable living environment, the right to privacy, and the right to reasonable notice before entry by the landlord. Familiarize yourself with your rights as a tenant to ensure you are protected.

If you need a copy of your lease agreement, contact your landlord or property management company to request a copy. Be sure to keep a copy of your lease agreement for your records.

Pet policies vary by property. Please refer to your lease agreement or contact our office for more information.

Early lease termination requests are handled on a case-by-case basis. Please contact our leasing office to discuss your specific situation and any associated fees or requirements.

For general inquiries or concerns, please reach out to our leasing office during business hours at 520-327-3350 or via email at info@thesilverhometeam.com.